Privacy Policy
ChainQuest Network (“we”, “our”, or “us”) is fully committed to safeguarding the privacy and personal data of its website users. This Privacy Policy outlines the ways in which we collect, process, store, and protect your information when you interact with our website, chainquestnetwork.com, in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the California Consumer Privacy Act (“CCPA”), and other applicable data protection laws. By using our website, you consent to the practices described below.
1. Commitment to Privacy and Data Protection
At ChainQuest Network, we prioritize your privacy by maintaining high standards of data security and transparency. We strive to ensure that any personal data you provide is handled lawfully, fairly, and securely. We are committed to protecting your rights and giving you clear control over your personal information.
2. Scope of Policy and Data Controller Role
This Privacy Policy governs the personal data collected through the website chainquestnetwork.com and applies to all users, including residents of the European Economic Area (EEA), the United Kingdom, and California. ChainQuest Network acts as the data controller for all personal data collected through this website. Users with questions regarding the processing of personal data may contact us at [email protected].
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a. Usage Data
Includes information about how you use our website, such as IP address, browser type, referring URLs, page views, session duration, access dates and times, and other diagnostic data.
b. Account Data
Includes your name, address, email address, phone number, and other identifiers required for creating or managing user accounts.
c. Profile Data
Comprises your user preferences, behavioral data, purchase history, product interactions, and setting configurations related to your use of chainquestnetwork.com.
d. Communication Data
Encompasses data from emails, contact form submissions, support inquiries, and our communication history with you.
e. Technical Data
Covers device information such as mobile device type, operating system, browser versions, language preferences, and screen resolution.
f. Transaction Data
Includes billing and delivery information, payment identifiers, transaction history, and purchase logs facilitated through our website.
g. Preference Data
Relates to your subscription choices, marketing communication preferences, and product interest selections.
4. Legal Bases for Processing
We process your personal data based on one or more of the following legal grounds:
– Consent: When you have clearly agreed to the processing of your personal data for specific purposes (e.g., marketing emails).
– Contractual Necessity: To fulfill agreements with you, such as providing services or processing transactions.
– Legal Obligation: To comply with applicable laws or enforceable governmental requests.
– Legitimate Interests: To pursue our legitimate business interests, such as network security, user analytics, and service improvement, provided these interests are not overridden by your fundamental rights and freedoms.
5. Your Rights
You have the following rights under data protection laws:
– Right of Access: Obtain confirmation about whether we process your personal data and request a copy.
– Right to Rectification: Request corrections to inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data under certain conditions.
– Right to Restriction: Ask us to restrict processing where applicable.
– Right to Portability: Obtain and reuse your personal data in a structured, commonly used, and machine-readable format.
– Right to Object: Object to our processing based on legitimate interest or for direct marketing purposes.
To exercise any of these rights, please contact us at [email protected]. We may require verification of identity before processing such requests.
6. Security Measures
We implement industry-standard technical and organizational security measures to protect your personal data, including:
– End-to-end encryption of data in transit and at rest;
– Role-based access controls and user authentication mechanisms;
– Regular backup procedures to ensure data integrity and recoverability;
– Security and privacy awareness training for our staff;
– Firewalls and intrusion detection systems to monitor and mitigate risks.
7. International Transfers
Your personal data may be transferred to and processed in countries outside your jurisdiction, including countries that may not offer the same level of data protection. In such cases, we ensure appropriate safeguards are in place, such as the adoption of Standard Contractual Clauses approved by the European Commission or reliance on legal adequacy decisions.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. More specifically:
– Account and Profile Data: Retained for the life of the user account or as necessary for support;
– Transaction Data: Retained for up to seven years for tax and legal obligations;
– Communication Data: Typically retained for three years after closure of a support interaction;
– Usage and Technical Data: Retained for a maximum of 24 months for analytics and troubleshooting purposes.
Once data is no longer required, it is securely deleted or anonymized.
9. Cookie Policy
ChainQuest Network uses cookies and similar technologies to improve user experience. Cookies may be stored on your browser with varying purposes:
– Essential Cookies: Required for the operation of the website and enabling core functionality;
– Functional Cookies: Remember preferences and facilitate custom features;
– Analytics Cookies: Provide insight into user behavior for performance improvements;
– Performance Cookies: Measure server response, load balancing, and session metrics.
10. Cookie Management and Compliance with GDPR & CCPA
You may control or delete cookies at any time through your browser settings. EU/EEA residents are shown a cookie consent banner upon first visit that allows for granular consent choices in compliance with GDPR. California residents may opt out of the sale of personal information as defined under the CCPA by using built-in controls available on chainquestnetwork.com or by contacting us at [email protected].
11. Special Protections for Children Under 13
Our website is not directed at individuals under the age of 13, and we do not knowingly collect personal data from minors without parental consent. If you believe that a child under 13 has provided us with personal data, please contact us at [email protected] and we will take prompt action to remove the data and address the issue.
12. Policy Updates and User Notifications
We may update this Privacy Policy from time to time due to legal or operational changes. When material changes are made, we will notify users through announcements on chainquestnetwork.com, by direct notice, or other appropriate communication methods. Your continued use of the site following such updates constitutes your acceptance of the modified policy.
13. Contact Us
If you have questions, concerns, or would like to exercise your data protection rights, please contact our Privacy Team at:
Email: [email protected]
Website: https://chainquestnetwork.com
We are committed to full compliance with applicable privacy laws and best practices. You may reach out to us at any time to ensure your rights are respected.